As a leader in the packaging industry, our responsibility is to deliver products with the consistent, high quality demanded by today’s fast-paced environment. The Temple-Inland Quality Process (TIQP) fulfills this obligation using tools and technology that leverage quality manufacturing throughout our integrated system – from our paper mills through to your distribution systems.

TIQP is based on ISO standards with additional emphasis on the foundations. Our enterprise-wide custom process enables:

• Management review
• SOP and work instruction delivery and control
• Standardized inspection and testing
• Customer complaint resolution based on solid problem solving methodologies
• Internal process audits focused on effectiveness

No one wants problems with their packaging, but when issues arise we are poised to attack their root causes and deliver effective corrective actions. TIQP employs complaint collection tools, problem-solving skills, root-cause analysis and corrective action programs to give you the confidence you require from your packaging provider. We evaluate these processes through a standardized scorecard that tracks performance over time.

We are committed to quality because we understand your needs. Collecting and analyzing data help us improve our business processes and provide the reliability you demand. Our rigorous process touches every facet of the operation, from senior managers to line machinery operators; when issues arise we don’t rest until they are corrected and procedures are in place to stop them from happening again. Quality is driven through our organization by the adoption of best practices we identify and share among our locations.